![]() Verify that the Universal Print app is enabled in your environment:.For M365 customers, Universal Print is part of the Windows 10 Enterprise license. See Universal Print license assignment for details. Verify that the Admin's user account is assigned a license that contains a Universal Print license.Verify that the Admin's user account is assigned the Global Administrator or the Printer Administrator role in Azure Active Directory.If you receive a '403' error accessing the Universal Print portal, check the following: If the Universal Print Service Plan is included with one or more of your product licenses, ensure that the appropriate licenses are assigned to users who need Universal Print access.Check whether Universal Print is in the Service plan list.Navigate to "Service plan details" in the left navigation menu.Navigate to Azure Active Directory > Licenses > All products in Azure Portal.To check whether a product license provides Universal Print access: If users are having issues accessing Universal Print even though you have one of the eligible licenses, make sure at least one of them contains the Universal Print Service plan. Re-register a printer while retaining the printer share endpoint.Verifying PC is connected to Azure Active Directory.Connector service crashing or "wcf endpoint is not listening".Admin cannot remove a connector from Universal Print on the Azure Portal."Unsupported document format: application/pdf" error.A print job does not complete successfully.User is prompted with credential dialog when discovering printers.Printer not installed via Endpoint Manager (MEM).Printer status error on user PC or Azure Portal.Printer shows as Offline on the user PC.Verifying that a PC is connected to Azure Active Directory.Printer options are not available or selected printer options are not reflected in printed output.User is unable to discover a specific Universal Print printer. ![]() User is unable to discover any Universal Print printer.Printer brought back online still shows as "Stopped" in Azure Portal and "Attention Required" on clients.Registered printer shows as Available in Print Connector App.A printer on the connector does not show up in the connector app.Users are unable to access Universal PrintĪdmin is unable to access Universal Print on the Azure Portal : New firmware version 1.7.This article provides steps to troubleshoot and resolve Universal Print issues. : New firmware version 1.0.5.1 is available for EOS C70 : Help ensure your autofocus is properly aligned with a Canon Precision Alignment : New firmware version 1.1.1 is available for EOS R6 Mark II : New firmware version 1.8.1 is available for EOS R6 : New firmware version 1.0.3.1 is available for EOS-R5 C : New firmware version 1.4.1 is available for EOS R3 This didn't answer your question or issue? Find more help at Contact Us . After all of the drivers and software have been installed, please restart your Mac and attempt to scan. When both the scanner and ICA drivers have been installed, please follow the steps above to also re-install the Solutions Menu EX program on your computer, except for you will want to click on the red arrow next to the word "SOFTWARE" instead of "DRIVERS" in Step 2 to locate and download the Solutions Menu program. Once you are done reinstalling the Scanner drivers, you will want to follow the same steps to download the ICA drivers for the scanner. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded. After clicking the "I AGREE - BEGIN DOWNLOAD" button, follow the instructions to download and install the driver. Please scroll down on the Details page and agree to the terms of the disclaimer message to continue with the download process by clicking on the "I AGREE - BEGIN DOWNLOAD" button. When you do, another page will appear giving details of the file you are about to download will appear.ģ. Next, please click on the red arrow next to the "DRIVERS" section and click the Scanner Driver file that you would like to download. Select MAC OS from the "SELECT OPERATING SYSTEM" drop-down menu, then please use the "SELECT OS VERSION" drop-down menu to select the OS X v10.8 MOUNTAIN LION version of the operating system that is on the computer where will be installing the software.Ģ. Once on the download page, please do the following:ġ. Please click on the link below to go to the Drivers and Software page for the CanoScan LiDE110: Installing the latest drivers and version of the Solutions Menu EX from the Canon USA website may resolve the issue you are experiencing.
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